The gaps, found and written down. A written list of what was missed. You keep it either way.
We work alongside your contractors and suppliers. We survey, we audit, and we write down what is still outstanding. The gap report is how that starts.
What we look at
The six stops, published. Six stops, the same every time: 1, a bedroom. 2, a corridor. 3, behind the staff door. 4, the kitchen. 5, the compliance file: fire doors, emergency lighting and accessible rooms. 6, outside: render, gutters, windows and roofline. At every stop we ask two questions: what was done here, and what was left?
What you get, and when
A written schedule of outstanding works, item by item, within a few working days of the survey. Each item is marked as yours, ours to carry out, or your contractor's to finish under his contract. It is written to be useful to whoever picks it up, including your own maintenance team.
What it costs
Nothing, and there is nothing to sign. You do not pay for the survey, you do not pay for the report, and you keep the report whatever you decide to do next. If you want us on site, the half-day visit costs nothing either.
Why we give it away
Most hotels have never had anyone list what the works missed. The list is useful to you whoever does the work, whether that is us, your own people or your contractor. And we would rather be judged on a written report you can check than on a brochure.
What the report contains
A schedule of every outstanding item, room by room and area by area, with a photograph, location, trade and owner: yours, ours to carry out, or your contractor's to finish under the contract. Compliance items such as fire doors, fire-stopping, accessibility and possible RAAC are flagged separately, and each item is given a priority so you can see what must be done first.
Scope and limits of the survey
The survey is non-intrusive, from your records, photographs and a call; anything we cannot verify is listed as unverified, not assumed. Areas we cannot reach or see, such as locked rooms, sealed ceilings or roofs without safe access, are listed in the report, not assumed. Where a defect needs opening up, testing or a specialist, such as a structural engineer for RAAC or an asbestos surveyor, the report says so and says why.
What happens after
If you want any of it done, we price it in writing, item by item, so you can say yes to one and no to the others. If not, you keep the schedule and use it however you like. Read how the job actually runs, see the ten gaps, or talk to us.
Book the gap report. Tell us whether a Tuesday morning or a Thursday afternoon suits you better for a 30-minute call, or ask for a half-day visit instead.