The accessibility work the refurbishment did not touch.
We work alongside your contractors and suppliers. We survey, we audit, and we write down what is still outstanding. Accessibility is one of the two gaps nobody else sells as a named hotel service line, and it carries a legal duty.
The duty, in plain English
The Equality Act 2010 places a duty on service providers to take reasonable steps to remove, alter or provide a way of avoiding physical features that put disabled people at a substantial disadvantage. Approved Document M sets the standard for new building work; existing buildings owe reasonable adjustments. It is a duty, not a target, and it does not stop applying when the refurbishment budget runs out.
What an accessibility gap audit covers
Arrival and parking. Entrances, thresholds and doors. Reception, and the routes to and through the building. Accessible bedrooms and bathrooms. Signage, hearing loops and alarms. The restaurant, the bar and the toilets. Each item is written down with where it is, what is wrong and what it would take to put right.
Accessible bedrooms: what "to standard" actually means
Turning space beside the bed. Controls, switches and the wardrobe rail within reach. A bathroom that works for a wheelchair user, with the grab rails in the right places. Visual and vibrating alerts for the fire alarm. In short, a room a guest can use without having to ask for help.
Routes, thresholds, signage, hearing loops and alarms
Most of the gaps are small: a step at a door, a sign nobody can read, a hearing loop that does not work, a fire alarm that only sounds and does not flash. Small items, found and fixed together, make the biggest difference to whether a guest can use the hotel on their own.
Standards we work to
Approved Document M, Volume 2, for buildings other than dwellings; BS 8300-2:2018 for the design of accessible buildings; and the duty to make reasonable adjustments under the Equality Act 2010. Accessible bedrooms are also checked against the brand's accessible-room standard where there is one.
What you receive
An access audit of bedrooms, routes and facilities with measured findings: clear door widths, turning circles, transfer space, rail and fitting heights, ironmongery and visual contrast (LRV). Each finding is priced on its own and carried out room by room.
Doing it while you trade
Most accessibility works are done a room or a route at a time, in occupation, with rooms back in service the same day where the work allows. We sell this work, so we publish our own accessibility statement for this website. Read about our work with hotels.
Book an accessibility gap audit. Trading through it or closed for works, the choice is yours. See all our service lines, book the gap report, or call us.