Refurbishment in a hotel that is still selling rooms.
We work alongside your contractors and suppliers. We survey, we audit, and we write down what is still outstanding. Then the work is planned around your guests, not over them.
What changes when the hotel is trading
Every decision gets made twice: once for the work, and once for the guest in the next room. Deliveries move to the morning. Noisy work moves to the hours you agree. Waste leaves by a route no guest uses, and the service lift is booked around housekeeping rather than over it. Nothing about the finish changes. What changes is the order, the protection and the hours, and that is where trading-through jobs go right or wrong.
How many rooms we take out, and who decides
The hotel decides. We programme to the number of rooms you can release at once, and around your quiet month. That might be one room at a time, a run of rooms, or half a floor. Each option has its own programme and its own cost, and we set them out side by side, so the choice is made on your figures. Nothing here is a number we propose.
Noise, dust, smell and the routes guests never see
Noise windows agreed with the hotel and kept to. Protected corridors and lifts. Dust screens and sealed doors on every working room. Low-odour products where a room sits next to an occupied one. Separate trade routes, and the goods lift rather than the guest lift. A guest should notice a closed door, not a building site.
What it costs you, and what it saves you
Working in occupation costs more per room. The work is slower, the protection takes time and the working hours are shorter. In return, it costs you almost nothing in room-nights. Closing a floor costs less per room and finishes sooner, and it costs you real room-nights. Both are honest answers, and neither is the right one for every hotel. We price both so you can compare them on your own figures.
Protecting the trade
A daily check-in with the general manager or duty manager, because conditions change on both sides. Affected guests are told in advance and offered a room move where the work is next to them. Planned service shutdowns are notified in writing, and never run overnight without the hotel's agreement. One named person on our side owns the programme, so there is always one number to ring.
When closing the floor is the right answer instead
If the works are heavy, the floor is small, or your quiet month is long enough, closing is often cheaper overall, and it finishes sooner. When that is the case we will say so, and we will show you the figures for both. Read about closed for works, or see how the job actually runs.
Tell us how many rooms you can lose at once. Book the gap report, or call us.